Questions, answered

Search your dates, choose a car and follow the steps: sign in, add your licence details, sign your hire agreement and pay your deposits. See every step.

Yes. Your account holds your details, your licence, your hire agreement and your payments, so you can see everything about your booking in one place.

Yes. Once you start booking, the car is held for you for 60 minutes. If you don't finish in that time, the hold lapses and the dates become free again.

After you've paid your deposits, our team checks your licence with the DVLA. Once it's approved, we confirm your booking and let you know.

It depends on the car. When you enter the main driver's age on a car's page, we'll tell you straight away if that car can be hired at that age.

Drivers under our young driver age pay a daily surcharge. It's included in the price once you enter the driver's age, so there's nothing added later.

A full photocard driving licence that's valid for the whole of your hire. You'll upload a photo of it and enter its number and expiry date when you book.

It lets us check your licence details and any endorsements with the DVLA. You can get one free on GOV.UK. A code lasts 21 days, so get it close to your booking.

Yes. Additional drivers need to meet the same licence and age requirements. Get in touch and we'll add them to your booking.

The price you see covers the hire for your dates, any young driver surcharge and any promo code you've applied. Extras, if you add them, are shown separately.

50% of the hire price, plus the security deposit. The remaining balance is due before you collect the car.

A fixed amount for each car, shown with your price. It's refunded after the car is returned and inspected. If there's damage, part or all of it may be kept to cover the cost.

From your account any time before collection, or when you collect the car. The car can't go out until the balance is paid.

Yes. Enter your code when you get your price and the discount is applied to the hire charge.

Yes. Ask for a change, such as new dates, an extension or an extra driver, and our team will check availability and confirm it with you.

Contact us and we'll handle it. Refunds depend on our cancellation terms, set out in our terms and conditions.

We'll keep your booking on hold and get in touch to sort it out with you.

We inspect the car with you and record its condition, you sign to confirm it, and we hand over the keys.

We inspect it together again. If everything's in order, your security deposit is refunded.

Let us know as soon as you can. Early returns are reviewed by our team, and late returns may be charged as set out in your hire agreement.