Changing or extending your booking
If your plans change, tell us as early as you can. Changes and extensions are requested through your customer account, and our team checks availability and confirms them with you.
Changing your booking
You can request:
- New dates for your hire.
- An extension, if you need the car for longer.
- An extra driver, who must meet the same licence and age requirements.
Our team checks availability and confirms the change with you. Changes are requested rather than made instantly, so we can make sure the car is free and your booking stays accurate.
Extending your hire
As a Syndicar agency, we can offer booking extensions through your client portal. Request the extension as early as you can, ideally well before your return date. We'll confirm whether the car is free for the extra days, and the change is recorded on your booking.
If the car isn't free, we'll talk to you about the options.
Returning early or late
Let us know as soon as you can. Early returns are reviewed by our team, and late returns may be charged as set out in your hire agreement.
Cancelling
Contact us and we'll handle it.
- Your £100 booking deposit is refunded if you cancel 48 hours or more before your hire starts. If you cancel within 48 hours, it isn't refunded.
- Your security deposit is handled as set out in our terms and conditions.
Who to talk to
Your customer experience manager is your contact for any change, and our support line is open from 8am to 8pm.
Changes at a glance
| You want to | What to do | What happens next |
|---|---|---|
| Move your dates | Request a change in your account | We check availability and confirm with you |
| Keep the car longer | Request an extension in your account | We confirm whether the car is free for the extra days |
| Add a driver | Ask us, or add them in your account | The driver must meet the same licence and age requirements |
| Return early | Let us know as soon as you can | Our team reviews early returns |
| Cancel | Contact us | Booking deposit refunded if you cancel 48 hours or more before your hire |
Tips
- Ask early. The sooner you request a change, the more likely the car is free.
- Keep your plans in one place. Requests made through your account are recorded on your booking, so there's no confusion later.
- Check your new return time. If your hire is extended, plan your return around the new date.