Your customer account
Every R3ntal Central booking is made through your own customer account. It keeps everything about your hire in one place, so you never have to search through emails for a document or a payment.
What's in your account
- Your bookings, past and upcoming.
- Charges, with their due dates, and online payment.
- Payments you've made.
- Documents, including your licence and your signed hire agreement.
- Your deposit, and any damage recorded at return.
Your licence and documents stay on your profile, so a returning hire is quicker.
What you can do
- Pay the balance any time before collection.
- Request a change, such as new dates or an extension. See changes and extensions.
- Add a driver to your booking.
- Upload documents we've asked for.
- Enter a booking code if you've booked with us by phone or WhatsApp.
A client portal, as a Syndicar agency
As a Syndicar agency, we can offer a client portal where you can see your bookings, request an extension and get support throughout your hire. See Powered by Syndicar.
For business customers
If you hire for work, a business account keeps every hire, charge and document in one place for your finance team. See business car hire.
Creating your account
You create your account when you make your first booking. You'll confirm your email address, then add your details and licence. Sign up or sign in.
Your account through a hire
| Stage | What you'll use your account for |
|---|---|
| Booking | Add your details, licence and DVLA check code, sign your hire agreement, pay your deposits |
| Before collection | Check your booking is confirmed, pay the balance |
| During the hire | Request an extension or a change, add a driver, upload documents we've asked for |
| After the hire | See your inspection outcome, your deposit and any charges |
Keeping your account secure
Use a strong password you don't use anywhere else, and sign out on shared devices. If you forget your password, reset it from the sign-in page.
Help with your account
If something in your account doesn't look right, call your customer experience manager or our support line, open from 8am to 8pm.