Our service promise

We don't compete on price. We compete on how well your hire is looked after, before, during and after.

Hiring a premium car should feel as considered as the car itself. That's why every R3ntal Central hire is built around the same promise: a clear price before you book, one person looking after your hire, and a documented record at both ends.

One person who knows your booking

Every hire comes with a customer experience manager. From the moment you book until the car is back with us, there's one person to call if anything needs attention. You won't be passed between departments or asked to explain your booking twice.

Our support line is open from 8am to 8pm.

A clear price before you book

You see the full price for your dates before you book. To secure your car, you pay a £100 booking deposit, which comes off your hire price, and a refundable security deposit. The balance is paid before you drive away. See deposits for the details.

Inspections recorded with you

At collection, the car is inspected with you and photographed before you drive away. At return, it's inspected and photographed again. A hire can't be closed without both inspections, so the car's condition at each end is never a matter of memory.

If there's damage at return, it's recorded with photo evidence. If there isn't, your security deposit is released: half after a clean check-in and the rest 14 days later. Every change to your booking is logged.

Everything in your account

Your customer account holds your bookings, charges, payments and documents. Your licence and documents stay on your profile, so a returning hire is quicker. See your customer account.

Support throughout your hire

As a Syndicar agency, we can offer:

  • Damage documented correctly at collection and return.
  • Booking extensions, requested through your account.
  • A client portal with your bookings, charges and documents.
  • Support throughout your hire.

See Powered by Syndicar for more.

What we ask of you

  • A clean licence, and to be at least 25. Some cars can be hired by younger drivers, depending on the vehicle.
  • Your licence and DVLA check code uploaded before we confirm the booking.
  • Your hire agreement signed online before you pay.

Talk to us

If something isn't right, call your customer experience manager or our support line. If you'd like to raise a complaint, see our complaints policy.

Questions

What is a customer experience manager?
The person who looks after your hire. Every hire has one, so there's one person to call if anything needs attention, from booking to return.
When can I reach you?
Our support line is open from 8am to 8pm.
Why do you photograph the car?
So the condition of the car at collection and at return is recorded with you. A hire can't be closed without both inspections.
What can I see in my customer account?
Your bookings, charges, payments and documents, all in one place.
When is my security deposit returned?
Half is returned after a clean check-in and the rest 14 days later. Anything outstanding is taken from the deposit, with photo evidence for any damage.

Related

Collection and returnWhat happens when you collect and return a R3ntal Central car: photo inspections recorded with you, the balance, and how your deposit is released.Your customer accountYour R3ntal Central customer account: bookings, charges, payments and documents in one place, with change and extension requests and online payment.Powered by SyndicarR3ntal Central is a Syndicar agency. That means damage documented correctly, booking extensions, a client portal and support throughout your hire.DepositsThe £100 booking deposit and the security deposit explained: how much you pay, when it's taken and when you get it back.

Ready when you are.

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